We often say culture starts at the top. But it’s middle managers who carry it, bend it and, more often than we admit, bear the weight when it breaks. These leaders are the bridge between strategy and daily reality. They translate vision into action, hold the emotional tone of an organisation, and influence the climate where performance either thrives—or slowly deteriorates.

Transcript How to get your team accountable I was just talking with somebody about a professional services firm and about accountability,...